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Mini-Splits

Q. On the Multi-Zone do you have to connect all of your air handlers to your condenser?

A. Some bundles have fewer air handlers than available ports on the condenser, so it is based on the capacity of the air handler. You only need to have a minimum of ⅔ load – i.e. if it’s a 3 zone and you buy 3 9K air handlers for it – you can connect it with just 2 to start.

Q. What size DIY mini-split do I need?

A. The important factors to consider are:

  • The Size of the Area to Heat / Cool (Square Feet)
  • Your Local Climate (is it extremely hot or cold for extended periods of time?)
  • Insulation (an uninsulated area with drafts will have vastly different requirements than a well insulated area)

Basic Sizing based on Square Footage alone:

  • 12k BTU = up to 500 square feet
  • 18k BTU = 450 to 750 square feet
  • 24k BTU = 700 to 1000 square feet
  • 27k BTU = 900 to 1150 square feet
  • 36k BTU = 1100 to 1500 square feet
  • 48k BTU = 1450 to 2000 square feet
  • 60k BTU = 1950 to 2500 square feet

Q. Is the Advantage series DIY®?

A. No, it is not. The Advantage must be installed by a certified HVAC technician.

Q. What is the max line set length that can be run on your units?

A. The max length depends on the unit that is being installed.

  • DIY Single Zone: 75ft
  • DIY 18k-48k Multi Zone Condensers w/ One Air Handler: 75ft
  • DIY Multi Zone Combined Total:
    • 2-Zone: 123ft
    • 3-Zone: 172ft
    • 4-Zone: 221ft
    • 5-Zone: 221ft

Q. Do your mini-splits have HEPA filters?

A. Because of the extra filter density required to meet the HEPA specification, HEPA filters only work well at low airflow levels. It is not practical to fit a HEPA filter to a residential split-system air conditioner, as they deliver much greater airflow volumes than dedicated air purifiers. Air flow restriction from a HEPA filter, could cause under-performance or failure in a mini-split or other residential split-system air conditioner.

Q. What does the SEER rating mean?

A. SEER stands for Seasonal Energy Efficiency Ratio. It is a measurement used to indicate the efficiency of an air conditioner or heat pump in cooling mode. The SEER rating is calculated by dividing the cooling output of the unit (measured in British Thermal Units or BTUs) by the amount of electricity consumed (measured in watt-hours) during a typical cooling season.

A higher SEER rating indicates a more energy-efficient unit. It means that the air conditioner or heat pump can provide a greater amount of cooling output for each unit of electricity consumed. This translates to lower energy consumption and reduced operating costs over the long term.

In the United States, the minimum SEER rating for new air conditioners and heat pumps varies based on regional energy efficiency standards and climate zones. Higher efficiency units typically have SEER ratings ranging from 14 to 25 or more. It's important to note that the SEER rating represents the unit's efficiency under specific standardized conditions and may vary depending on factors such as climate, usage patterns, and installation conditions.

When considering an air conditioner or heat pump, a higher SEER rating is generally desirable, as it signifies improved energy efficiency and potential cost savings. However, it's important to balance the SEER rating with other factors such as upfront costs, climate conditions, and your specific cooling needs to make an informed decision.

Q. What does HSPF4/HSPF5  rating mean?

A. Heating Seasonal Performance Factor- HSPF can range from 6.8 to 13.5. The lowest HSPF rating for a heat pump to be considered ENERGY STAR rated is 8.2 for single package units and 8.5 for split systems. The 4/5 represents the HSPF for either a zone 4 or 5 climate. You can check the zone you live in on the following map.

USA & Canada ASHARE Climate Zones
USA & Canada ASHARE Climate Zones

Q: How are COP and ASHP used in determining Heating efficiency of a Heat Pump?

A: COP stands for Coefficient of Performance, and ASHP stands for Air-Source Heat Pump. Here's what each term means:

Coefficient of Performance (COP): COP is a measure of the efficiency of a heat pump or refrigeration system. It represents the ratio of the heat output to the amount of energy input required to produce that heat output. In the context of heat pumps, COP is typically used to measure the heating efficiency. It is calculated by dividing the heating capacity (in BTUs or kilowatts) by the power input (in watt-hours or kilowatts).

A higher COP indicates a more efficient heat pump, as it produces more heat output for each unit of energy input. For example, a heat pump with a COP of 4 means that it provides four units of heat for every unit of energy consumed.

Air-Source Heat Pump (ASHP): An air-source heat pump is a type of heat pump that extracts heat from the outdoor air to heat a space during colder months and can reverse the process to provide cooling during warmer months. It transfers heat from the outside air to the inside of a building or vice versa, depending on the heating or cooling mode.

ASHPs are popular for their energy efficiency, as they can provide heating and cooling using a fraction of the energy required by other heating and cooling systems. They are commonly used in residential and commercial applications and offer a viable alternative to traditional heating and cooling systems.

The COP of an ASHP represents its efficiency in heating mode, indicating how much heat it can produce per unit of energy consumed. Higher COP values indicate better efficiency and lower energy consumption. It's important to note that the COP of an ASHP can vary depending on factors such as outdoor temperature, operating conditions, and the specific model of the heat pump.

Central Heating and Cooling

Q. What size Universal system do I need?

A. The important factors to consider are:

  • The Size of the Area to Heat / Cool (Square Feet)
  • Your Local Climate (is it extremely hot or cold for extended periods of time?)
  • Insulation (an uninsulated area with drafts will have vastly different requirements than a well insulated area)
  • Basic Sizing based on Square Footage alone:
    • 12k BTU = up to 500 square feet
    • 18k BTU = 450 to 750 square feet
    • 24k BTU = 700 to 1000 square feet
    • 36k BTU = 950 to 1500 square feet
    • 48k BTU = 1450 to 2000 square feet
    • 60k BTU = 1950 to 2500 square feet

We suggest you have a certified HVAC technician perform a Manual J load calculation for the most accurate sizing of any HVAC system.

Accessories

Q. What is the length of your line guards?

A. They can cover up to 12 feet of Exterior Exposed Line Set.

Delivery and Receiving

Q: What should I do if my MRCOOL HVAC equipment is delivered with visible damage?

A: If you notice visible damage to your MRCOOL HVAC equipment upon delivery, it is important to document the damage by taking photos or videos, and have the delivery driver note damage on the receipt. If it is severely damaged, REJECT the shipment. If you accept the shipment visibly damaged, we may not be able to file a claim against the delivery company, unless the damage is noted. Contact the delivery company immediately to report the issue. If outside damage is not visible, but is discovered after opening, WE HAVE 5 DAYS AFTER DELIVERY TO FILE A CLAIM. Again, take pictures and notify us ASAP, and we will guide you through the necessary steps to file a claim and arrange for a replacement or repair.

Q: What should I do if my MRCOOL HVAC equipment is missing components upon delivery?

A: If you receive your MRCOOL HVAC equipment and find that it is missing components, first check the packaging thoroughly to ensure they haven't been overlooked. If the components are indeed missing, contact the retailer or supplier from whom you purchased the equipment to report the issue. They should assist you in resolving the problem by either sending you the missing components or arranging for a replacement unit.

Q: What if my MRCOOL HVAC equipment doesn't work properly after installation?

A: If you encounter issues with the functionality of your MRCOOL HVAC equipment after installation, it is recommended to refer to the product's user manual for troubleshooting steps. Ensure that the equipment has been installed correctly, following the provided instructions. If the problem persists, contact MRCOOL's customer support. You can always call or send an email to MRCOOL ONLINE Support and we will do our best to provide guidance, technical support, and help determine if any repairs or replacements are necessary.

Q: What should I do if the MRCOOL HVAC equipment I received is the wrong model or size?

A: If you receive a different model or size of MRCOOL HVAC equipment than what you ordered, immediately contact MRCOOL ONLINE Support to report the error. Provide us with all the necessary details, including your order number and the specific discrepancy, pictures. We will assist you in resolving the issue by arranging for a return and replacement of the correct equipment.

Q: What if there are delays in the delivery of my MRCOOL HVAC equipment?

A: If you experience delays in the delivery of your MRCOOL HVAC equipment, it is best to contact the delivery company for an update on the shipment status. Additionally, reach out to HorizonSun Support to inform us of the delay and inquire about any available information. We can help track the delivery and provide you with the necessary assistance or alternative solutions if needed. Remember, when facing any issues with the delivery or receiving of MRCOOL HVAC equipment, promptly contacting the appropriate parties, such as the delivery company, retailer/supplier, or manufacturer's customer support, is crucial to resolve the problem efficiently and ensure a satisfactory outcome.

*** NOTE: Don't forget to Register your New MRCOOL products online after you receive them. In most cases you should register you products within 60 days of installation. Warranty details for each product type can be found at MRCOOL Warranty.

Installation

Q. Do you have installers? Where can I find a technician to work on my unit?

A.You may be able to find an installer near you on our Installer Map at mrcool.com/installer-map. If you can’t find one in your area, then any HVAC professional should be able to install and maintain your system.

Q. What size electrical wire do I need for my unit?

A. The manufacturer wire gauge requirements for a given model are listed in the corresponding installation manual provided with the unit. You can also find the manuals at mrcool.com/documentation.
For Mini-Splits the communication cable (between air handler and condenser) is provided, but the power cable is not.

Q. Do I have the latest Installation manual?

A. Due to updates and constantly improving performance, the information and instructions within our product manuals are subject to change without notice. Please visit mrcool.com/documentation to ensure you have the latest version of the manual. A version date will be listed on the front cover of the manual to see if it matches the one packaged with your unit.

Q: How do I register my MRCOOL Product for the Warranty?

A:  In order to qualify for the limited lifetime compressor warranty, the unit must be registered at the web address below within 60 days of the installation date and the original, registered owner must also enrol in the MrCool Care program within 4 months from the installation date, which has an biannual fee to be covered by the owner. See full details of product Warranty here.

 

Operation

Q.  What causes the loud noise when the reversing valve switches the heat pump from heating to cooling mode or vice versa?

A.  ASHP condensers  have a noticeable pressure release during each cycle due to the nature of the refrigerant cycle in heat pumps. This release serves several purposes:

1. Refrigerant Compression and Expansion: Heat pumps operate on a refrigerant cycle, which involves compressing and expanding the refrigerant. During compression, the refrigerant gas becomes hot and high-pressure, and during expansion, it cools and becomes low-pressure. The pressure release is part of this process.

2. Pressure Regulation: The pressure release helps regulate the pressure levels within the system. This is crucial for the proper functioning of the heat pump and to prevent damage to the components.

3. Safety Mechanism: It acts as a safety mechanism to release excess pressure that may build up in the system, especially during high-stress situations or if there's a malfunction.

4. Efficiency Optimization: By managing the pressure, the system can maintain optimal performance and efficiency. This is essential for achieving the desired heating or cooling effect.

5. Preventing Damage to Components: High pressure can potentially damage components within the system. The pressure release helps prevent this by ensuring pressure levels stay within safe operating limits.

It's worth noting that while some noise and pressure release are normal, if you notice an excessive or sudden increase in pressure release, it may be a sign of an issue with the system.

Q.  Does undersizing or oversizing a heat pump unit for the intended area have an impact on the pressure release during operation.

A.  Yes, undersizing or oversizing a heat pump unit for the intended area can have an impact on the pressure release during operation.

1. Undersizing:

   - Increased Strain: If the heat pump is undersized for the area it's intended to heat or cool, it will have to work harder to meet the demand. This can lead to higher pressures in the system as it tries to compensate for the insufficient capacity.

   - More Frequent Cycling: An undersized unit may cycle on and off more frequently, which can contribute to more noticeable pressure releases. This is because the system is constantly trying to catch up to the desired temperature.

2. Oversizing:

   - Short Cycling: An oversized unit may cool or heat the space too quickly, causing it to shut off before completing a full cycle. This frequent starting and stopping can lead to uneven pressure levels in the system.

   - Reduced Efficiency: Oversized units can be less efficient, as they may not operate at their peak performance levels. This inefficiency can result in fluctuations in pressure as the system struggles to maintain stability.

Both undersizing and oversizing can lead to a less-than-optimal operating condition for the heat pump system. It's important to choose a unit that is appropriately sized for the specific space it will be serving. This ensures the system operates efficiently, effectively, and with minimal strain on its components, which in turn can reduce the likelihood of excessive pressure releases and potential system issues.

Q. Is it possible to have a quieter ASHP system installed to minimize the noise from the reversing valve?

A. Yes, it is possible to have a quieter Air Source Heat Pump (ASHP) system installed to minimize the noise from the reversing valve. Here are some ways to achieve a quieter ASHP system:

1. Select a Quieter Model: Some ASHP models are designed with noise reduction features and advanced technology to minimize operational sound. When choosing a system, look for one with a lower decibel (dB) rating. MRCOOL has a number of products that address this issue to minimize the impact of noise levels within neighbourhoods. You can find the Decibel Rating for any system under the Additional Information section, next to Product Description. You can also find it in our Resource Center HERE

2. Proper Sizing and Installation: Ensuring that the ASHP is correctly sized for your specific heating and cooling needs, and that it is installed by a qualified technician, can help optimize its performance and reduce unnecessary noise.

3. Choose a Location Wisely: Positioning the outdoor unit in an area that is away from bedrooms or quiet spaces can help minimize the impact of any noise produced during operation.

4. Sound Barriers: Installing sound barriers or acoustic enclosures around the outdoor unit can help absorb and deflect noise, reducing its perceived loudness.

5. Regular Maintenance: Keeping the ASHP well-maintained, including cleaning the coils and fans, can help prevent any unnecessary noise caused by dirt or debris.

6. Vibration Isolation: Using anti-vibration mounts or pads beneath the ASHP can help reduce any vibrations that may contribute to noise.

7. Consider Advanced Technologies: When searching MRCOOL series products look for advanced Technologies such as MRCOOL Variable-speed DC inverter compressors and quiet mode settings, to significantly enhance operational efficiency and reduce noise levels.

8. Consult with a Professional: It's highly recommended to consult with a qualified HVAC technician who can assess your specific situation and recommend the best practices for minimizing noise.

Remember, while these steps can help reduce operational noise, some level of sound is normal for ASHP systems. It's important to strike a balance between comfort and noise reduction while ensuring the system operates efficiently.

 

Maintenance

Q: How often should I perform maintenance on my MRCOOL HVAC system?

A: It is recommended to perform routine maintenance on your MRCOOL HVAC system at least once a year. However, for optimal performance and efficiency, it is best to schedule maintenance twice a year, ideally before the cooling and heating seasons.

Q: What are some maintenance tasks I can perform on my own?

A: While some maintenance tasks require professional assistance, there are a few tasks you can perform on your own, such as regularly cleaning or replacing air filters, clearing debris from outdoor units, and keeping the surrounding area clean and unobstructed.

Q: Is it necessary to hire a professional for HVAC system maintenance?

A: Yes, it is highly recommended to have a professional HVAC technician perform comprehensive maintenance on your MRCOOL HVAC system. They have the expertise to thoroughly inspect and clean various components, check for any potential issues, ensure proper refrigerant levels, and optimize system performance.

Q: What can I expect during a professional maintenance visit?

A: During a professional maintenance visit, an HVAC technician will typically inspect and clean components such as the condenser and evaporator coils, check and adjust refrigerant levels, lubricate moving parts, test electrical connections, and ensure the system is operating efficiently. They may also identify any potential problems or recommend repairs or replacements if necessary.

Q: How often should I clean or replace air filters in my MRCOOL HVAC system?

A: Air filters should be checked at least once a month and cleaned or replaced as needed. If you have pets or allergies, you may need to clean or replace the filters more frequently to maintain proper airflow and indoor air quality.

Q: Are there any specific safety precautions I should take during HVAC maintenance?

A: Prior to performing any maintenance on your MRCOOL HVAC system, ensure that the power to the unit is turned off. Additionally, exercise caution when working with electrical components or moving parts. If you are unsure or uncomfortable with any maintenance task, it is best to seek professional assistance.

Q: How can I improve the efficiency of my MRCOOL HVAC system between maintenance visits?

A: To improve efficiency, you can regularly clean or replace air filters, keep the outdoor unit free of debris, ensure proper insulation in your home, use a programmable thermostat to manage temperature settings, and minimize air leaks around windows and doors.

Q: What should I do if I notice a decline in the performance of my MRCOOL HVAC system?

A: If you notice a decline in performance, such as inadequate cooling or heating, unusual noises, or increased energy consumption, it is recommended to contact a professional HVAC technician. They can diagnose the issue, identify any necessary repairs or adjustments, and restore optimal performance.

Remember, regular maintenance is essential for the longevity and efficiency of your MRCOOL HVAC system. It is best to consult the system's user manual and follow the manufacturer's recommendations for specific maintenance tasks and intervals.

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