Set Your Comfort with MRCOOL - DIY or Pro, We've Got You Covered!

Thank you for choosing MRCOOL ONLINE®! As the proud owners and operators of MRCOOLONLINE.ca and MRCOOLONLINE.com, we are based in Ontario, Canada, and operate under the registered business name of MRCOOL ONLINE® owned by Horizonsun Ltd., a Canadian Corporation registered in Ontario, and the registered Authorized Dealer with MRCOOL LLC. 

Our platform provides a safe and secure environment for customers to easily configure and purchase MRCOOL® products with the following highlights:

User-Friendly Search Experience: Effortlessly navigate our website to find the HVAC equipment you need. Make use of our intuitive search and versatile product filters to quickly locate your desired items. Explore our store by utilizing multiple accessible filters for swift access to familiar products and new discoveries. Alternatively, you can directly access your preferred product categories using our easy-to-use, multi-layered search menus located on the header bar. These categories are thoughtfully laid out on the homepage for convenient shopping or to gather more information about the products you’re interested in.

BYO Multi-Zone Interface: Seamless Simplicity, Extraordinary Results. Say goodbye to complex configurations and welcome a new era of convenience with our Build-Your-Own Multi-Zone Interface. It transforms customization into a delightful journey that takes minutes to select the components of your system. Whether you’re crafting a DIY 4th Generation Multi-Zone System for yourself, or using it as a Pro for your customers, we’ve got you covered. Experience the perfect blend of technology and user-friendliness – it’s not just Configurator made Simple; it’s simplicity redefined.

Personalized Quotes: We believe in providing you with the best experience when it comes to purchasing our products, and that’s why we’ve adopted a personalized quoting system. Here’s why personalized quotes offer you a better way to buy and understand pricing compared to traditional price list shopping:

Tailored to Your Needs: Personalized quotes take into account your specific requirements, ensuring that you receive pricing based on the exact features and specifications that matter to you. This tailored approach helps you avoid paying for unnecessary features or missing out on essential ones.

Accurate Pricing: Price lists may not capture all possible configurations or special offers. With personalized quotes, you get accurate pricing that reflects any ongoing promotions, discounts, or customized solutions that suit your needs. This ensures transparency and fairness in pricing.

Flexible Options: Everyone’s situation is unique. Our personalized quoting system allows us to offer flexible pricing options that align with your budget constraints or project goals. Whether you’re a homeowner with specific preferences or a contractor with project requirements, personalized quotes cater to your individual circumstances.

Clear Understanding of Costs: Personalized quotes provide a breakdown of costs, helping you understand how each component contributes to the overall price. This clarity ensures that you are fully informed about what you’re paying for, fostering trust and transparency in our business relationship.

Efficient Communication: By engaging in a personalized quoting process, we can communicate directly with you to address any questions or concerns. This direct communication helps us better understand your needs and ensures that you receive the most accurate and relevant information.

At MRCOOL, we are committed to making your buying experience seamless and tailored to your unique requirements. Personalized quotes allow us to go beyond a one-size-fits-all approach, ensuring that you get the most value out of your purchase.

We ensure fast and reliable shipping directly from MRCOOL warehouses in either Canada or the United States, guaranteeing that your products come from high turn inventory.

We adhere to the Manufacturer’s Shipping, Returns, and Refund Policies:

Shipping – We use the same shipping couriers as the manufacturer, who are responsible for shipping insurance from the manufacturer’s warehouse to your delivery address. It is your responsibility to inspect the delivery and refuse it if there are any noticeable damages, providing a worry-free process.

Returns – We strive to minimize returns by offering top-notch software tools to help you select the system that best suits your needs. Our customer support is always available to assist you in the selection process and ensure that the products you order are suitable for your specific project. However, if returns do occur, we work closely with the manufacturer to quickly resolve the issue and get your project back on track.

Refunds – Refunds vary depending on the case, ranging from a full refund for the delivery of a wrong or damaged product to a refund for a change of mind or order cancellation, which may incur restocking fees. The refund policy is case-specific, and we maintain close communication between the manufacturer and the customer to reach a mutually agreeable solution as quickly as possible. Detailed information about our return and refund policy can be found Here.

MRCOOL® products are designed with innovative features for easy installation. With the DIY pre-charged line set, installation is as simple as plug and play, with the support of MRCOOL tech experts available through the MRCOOL tech center hotline at +1-270-366-0457 on weekdays, or via email at mrcool/contact. Additionally, installation manuals and product information can be found and downloaded at mrcool/support. Our Resource_Center section provides a comprehensive planning and Installation guide, videos and articles to support you in installing a professional-looking cooling/heating system on your own, resulting in savings of 40% to 60% on installation costs. For professional installers, this also saves time and the cost associated with vacuuming line sets and conducting leak detection tests.

MRCOOL® is the only DIY manufacturer that offers extended limited lifetime and 7-year warranties/mrcool on the condensers of their DIY series units and do not require installation by a certified technician.