Privacy Policy

Thank you for visiting our e-commerce store, specializing in MRCOOL HVAC equipment. We are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your personal data. By using our website and providing us with your personal information, you consent to the practices described in this policy.

Information Collection:

a) Personal Information: To process and fulfill your orders, we require you to create an account and provide certain personal details, including your name, shipping address, email address, and contact number. We may also collect additional information necessary to provide customer support and communicate effectively with you.

b) Payment Information: We utilize reputable third-party payment processors such as major credit card companies and PayPal to handle payment transactions. We do not store or directly process your payment information, as it is securely handled by these trusted providers.

c) Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. These technologies may collect information such as your IP address, browser type, operating system, and website usage patterns.

Use of Information:

a) Order Processing: We use your personal information to process and fulfill your orders, arrange for shipments from the manufacturer’s warehouse, and provide you with the products and services you have requested.

b) Customer Support: Your information helps us respond to your customer service requests, inquiries, and provide you with timely support.

c) Communication: We may use your contact information to communicate with you about your orders, account updates, promotions, special deals, and other relevant information. You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.

Information Disclosure:

a) Service Providers: We may engage trusted third-party service providers to assist us in operating our website, processing payments, fulfilling orders, and providing customer support. These providers have access to your personal information to the extent necessary to perform their services, but they are obligated not to disclose or use it for any other purposes.

b) Legal Compliance: We may disclose your personal information if required by law, government authorities, or to protect our legal rights, enforce our terms of service, or investigate potential fraud or security breaches.

Data Security:

a) We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention:

a) We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

Children’s Privacy:

a) Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us to request its deletion.

Third-Party Links:

a) Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies and terms of service.

Changes to the Privacy Policy:

a) We reserve the right to modify or update this privacy policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions, concerns, or requests regarding our privacy practices, please contact us using the information provided below.

email to: legal@mrcoolonline.ca