Terms and Conditions

Thank you for choosing MRCOOL ONLINE®! As the proud owners and operators of MRCOOLONLINE.ca and MRCOOLONLINE.com, we are based in Ontario, Canada, and operate under the registered business name of MRCOOL ONLINE® owned by Horizonsun Ltd., a Canadian Corporation registered in Ontario. By accessing our website or making a purchase, you signify your agreement to comply with the terms and conditions set forth herein. These terms govern the use of our website and are applicable to all users, encompassing the acceptance of our policies and notices.

Please carefully read these terms before using our website. If you do not agree to these terms and conditions, please refrain from accessing the site or using any of our services. By continuing to use or access the website, you expressly accept these terms and conditions.

Any updates or additions to the current store will also be subject to these terms. You can review the most recent version of the terms at any time on this page. We reserve the right to modify or replace any part of these terms by posting updates on our website. It is your responsibility to check for any changes. Your continued use of the website after any modifications constitutes acceptance of the updated terms.

1. Acceptance of Terms: By accessing or using any part of the site, you agree to be bound by these terms and conditions.
2. Equipment Fitness and Suggestions: MRCOOL ONLINE is not liable for the fitness of any equipment for a specific application. Suggestions provided by MRCOOL ONLINE  regarding system sizing and selection are not the responsibility of MRCOOL ONLINE , and the consumer should independently make decisions.
3. Installation and Codes: All products must be installed according to manufacturer’s instructions and safety guidelines. Compliance with applicable building, installation, and maintenance codes is required.
4. Warranty and Liability: Labor warranty is the responsibility of the installer. MRCOOL ONLINE  does not endorse or recommend contractors and is not liable for any issues with chosen contractors. Contractors are not agents, employees, or partners of MRCOOL ONLINE , and MRCOOL ONLINE  is not responsible for contractor selection or issues arising from interactions with contractors not employed by or contracted with MRCOOL ONLINE . MRCOOL ONLINE  assumes no responsibility for verifying contractor licenses, qualifications, or insurance.
5. Refrigeration Lines and Maintenance: Federal law prohibits opening refrigeration lines of equipment purchased from MRCOOL ONLINE . A licensed professional must handle refrigerant. Purchasers assume responsibility for installation and maintenance according to applicable codes.
6. Product Lead Time and Shipping: MRCOOL ONLINE  is not liable for consequential damages resulting from shipping delays or changes in lead times. Consumers are responsible for resolving lead time issues and decisions. Shipping transit times are estimates and subject to various factors. Scheduling professional installation should occur after receiving the product, not upon shipment.
7. Pricing and Information Accuracy: While efforts are made to prevent errors, no warranty or guarantee is made regarding the accuracy of product information or pricing. MRCOOL ONLINE  reserves the right to refuse sales and correct errors.
8. EPA Notice: Purchasers acknowledge the legal restrictions on opening refrigeration lines and assume responsibility for proper installation and maintenance according to applicable codes.
9. Acceptance, Updates, and Changes: By using the website and purchasing products, you accept these terms and conditions. MRCOOL ONLINE  reserves the right to update, change, or replace any part of these terms and conditions. It is your responsibility to periodically check for changes.
10. Age Requirement and Unauthorized Use: By agreeing to these terms, you confirm legal age and compliance with laws. Unauthorized use of products for illegal purposes is prohibited.
11. Security and Refusal of Service: Transmitting harmful code is prohibited. MRCOOL ONLINE  reserves the right to refuse service to anyone for any reason.
12. Privacy and Accuracy of Information: Personal information is governed by the Privacy Policy. While efforts are made to provide accurate information, MRCOOL ONLINE  is not responsible for inaccuracies or omissions.
13. Product Availability and Descriptions: Availability of certain products may be limited. Images and descriptions are provided, but accuracy may vary. Monitor settings affect color representation.
14. Limitation of Liability: MRCOOL ONLINE  does not guarantee uninterrupted, secure, or error-free service. MRCOOL ONLINE  is not liable for injuries, losses, or damages resulting from product use.
15. Prohibited Uses and Intellectual Property: Unlawful, abusive, or malicious use of the site is prohibited. Reproduction or exploitation of MRCOOL ONLINE  service or content without permission is prohibited.
16. Third-Party Links and User Comments: Third-party links on the site are not endorsed or controlled by MRCOOL ONLINE . Comments or submissions provided by users may be used by MRCOOL ONLINE  without restriction.
17. Governing Law and Severability: These terms and conditions are governed by the laws of Ontario, Canada. If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

Please carefully review these terms and conditions. By using our website or purchasing our products, you acknowledge and agree to these terms and conditions.